Airport Transfer and Limo Terms and Conditions

azarentalcar.com is the trading name of AZA RENTAL CAR SERVICES Enterprise. Malaysian Business Registration number 202303083247 (AS0462112-P)

By making a booking with us, the first-named person on the booking agrees on behalf of all persons detailed on the booking that he/she:

read these Agency Terms & Conditions and agree to be bound by them;

consents to our use of personal data in accordance with our Privacy Policy and is authorized on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities); and is over 18 years of age;

accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

Contract

When making your booking you agreed with the applicable Supplier/Principal (i.e. the transport provider) of the Transport Arrangements, as specified on your e-ticket. As an agent, we accept no responsibility for the acts or omissions of the Supplier/Principal or for the services provided by them. Your booking with us is subject to these Agency Terms and Conditions and the specific terms and conditions of the relevant Supplier/Principal(s) you contract with and you are advised to read both carefully. The Supplier/Principal’s booking conditions may limit and/or exclude the Supplier/Principal’s liability to you. Please ask us for copies of these if you do not have them.

Your booking is confirmed and a contract between you and the Supplier/Principal will exist when we send you confirmation on their behalf. We are entitled, on behalf of the Supplier/Principal, to refuse any order placed by you. We do not guarantee to successfully allocate a Supplier/Principal to every booking request. In the unlikely event that we are unable to allocate a Supplier/Principal to your booking request, we will email you to advise you as soon as possible.

Liability

We accept no liability in relation to any contract you enter into or for any transport arrangements or other services you purchase (“Transport Arrangements”) or for the acts or omissions of any supplier or other person(s) or party(ies) connected with any arrangements.

Booking

You must check all of the information which you provide us with at the time of booking to ensure it is correct, including the pick-up information. Once you have confirmed these details, we will proceed to confirm the booking with the Supplier/Principal.

Please check that all names, dates, and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details which were due to your error may incur a charge to rectify them. The booking information that you provide to us will be passed on only to the relevant Supplier/Principal of your Transport Arrangements or other persons necessary for the provision of your Transport Arrangements. The information may be provided to public authorities if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. Full details of our data protection policy are available upon request and on our website.

Payment

To book your chosen Transport Arrangements, you must either pay in full at the time of booking.

If full payment is not received when required, we will notify the Supplier/Principal who may cancel your booking and charge the cancellation fees set out in their booking conditions.

Prices

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen Transport Arrangements at the time of booking.

Special requests

If you have any special requests, please let us know at the time of booking. We will pass on all such requests to the Supplier/Principal, but we can’t guarantee that they will be met and we will have no liability to you if they are not. Note that our Suppliers/Principals will provide child/baby seats if requested whenever possible, however, there may be rare instances when such seats are unable to be provided due to unforeseen last-minute vehicle substitution, for example. Please note that we and our Suppliers/Principals cannot guarantee that the seats provided will be the exact fit for your child.

Changes and Cancellations by You

No cancellation allowed unless due to MCO, Covid, Natural Disaster

Amendment request must be sent to us via at booking@azarentalcar.com  or whats app us at to any number below.

+601114335059 Helmi

+60199822565 Aza

+60199872565 Ainul

+60103663565 Anis

Changes and Cancellations by the Supplier/Principal

Our responsibility for your booking

Your contract is with the Supplier/Principal and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the Transport Arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the Transport Arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

 

Complaints

Because the contract for your Transport Arrangements is between you and the Supplier/Principal, we will forward any queries or concerns about your Transport Arrangements to them to deal with. Please submit any such queries via booking@azarentalcar.com  or what’s app us at any number below.

+601114335059 Helmi

+60199822565 Aza

+60199872565 Ainul

+60103663565 Anis

Vehicle Descriptions and Standards

All descriptions are as provided by the relevant Supplier/Principal. These are intended to give a guide to the facilities you should expect from your transport. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given. The images of the vehicle make, and model shown on the quotation page are for illustration purposes only and neither we nor the Supplier/Principal guarantee that these exact vehicles will be provided by the Supplier/Principal.

Journey times

The distance and trip time provided are for planning purposes only. You may find that construction projects, traffic, weather, or other events may cause conditions to differ from the information published and you should plan your trip accordingly.

Documentation & Information

All descriptions and content on our website or otherwise issued by us are done so on behalf of the Supplier/Principal in question and are intended to present a general idea of the services provided by the Supplier/Principal. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any Transport Arrangements or any other services please contact us.

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